School of Healthcare · TGS-2022016102
Constructive Counselling Skills
Guide Difficult Conversations With Confidence And Empathy
Advanced counselling and communication techniques for trust building, behavioural change, emotional resilience, and problem-solving.
- Course reference: TGS-2022016102
- Course validity period: 4 Oct 2022 – 3 Oct 2027
- Mode of training: Classroom
- Medium of instruction: English
- Training hours: 21 hours (20 hours training + 1 hour assessment)
- Class time: 9am to 6pm
- Credential: WSQ Statement of Attainment (SOA)
- Funding: SkillsFuture Credit-eligible
Who this course is for
- Workplace support roles
- Community workers
- Healthcare workers
- Educators
- Caregivers
What you will learn
- Identify underlying issues to a problem faced by clients using probing counselling techniques
- Interact with clients using appropriate counselling skills
- Gain the client’s informed consent and maintain client confidentiality
Course overview
This course builds on fundamental communication skills and focuses on techniques for positive behavioural change, emotional resilience and productive problem-solving.
Learners practise constructive conversations, explore concerns sensitively and help individuals identify realistic solutions while maintaining professional boundaries.
Practical learning
Case studies, role-playing and interactive discussions support use in workplace, community, healthcare, educational and caregiving environments.
Minimum entry requirements
- Minimum GCE ‘N’ Level and/or able to read, write, listen and speak English to a proficiency level equivalent to Employability Skills System Workplace Literacy (WPL) Level 5
- Be motivated to learn
Course fee breakdown
Full course fee: S$600
| Funding category | Course fee | Funding | Fee payable |
|---|---|---|---|
| Singapore Citizens — Aged 40 and above (70% funding) | S$600 | S$420 | S$180 |
| Singapore Citizens and PRs — Aged 21 to 39 (50% funding) | S$600 | S$300 | S$300 |
| Full course fee — No funding (0%) | S$600 | S$0 | S$600 |
Course completion requirements
To successfully complete this course, learners must:
- Achieve at least 75% attendance
- Pass the assessment
Certificate awarded
WSQ Statement of Attainment (SOA)
- Log in to MySkillsFuture (myskillsfuture.gov.sg) with your Singpass
- Select the certificate under Skills Passport
- Download the PDF copy of your OpenCert certificate
Refund policy
No refund will be provided where written notice of withdrawal is received less than three (3) days before the course commencement date, or on or after the course commencement date.
- 100%: Written notice received 30 days or more before the course commencement date
- 50%: Written notice received 14 to 29 days before the course commencement date
- 25%: Written notice received 3 to 13 days before the course commencement date
- No refund: Written notice received less than 3 days before the course commencement date, or after the course has commenced
Company: J L Institution Pte Ltd (UEN 201428614H)
